sheetalacademy

A basic truth of managing a business, successfully, is, it’s far easier and less expensive, to maintain, and keep customers, and clients, than to gain/ acquire new ones, to switch the lost business. Every business manager, and/ or, leader, must specialize in making his business, as strong as possible, and hold himself, personally responsible, to paying keen attention, and/ or, oversight, to make this strategic, and action plan! This should begin with investigating, what your clients want from you, and/ or, perceive as, what they deserve. To do so, It is important to be, proactive, and focused, spending far less time, speaking, than effectively listening, and learning, from every conversation and knowledge. When this is often a leader’s priority, he proceeds with genuine empathy, and places the majority of his emphasis, on serving their needs and responsibilities! When a business fails to do so, proactively, it risks, losing the essential trust, to take care of a top quality relationship. With that in mind, this text will plan to, briefly, consider, examine, review, and discuss some main issues, and steps, needed, to enhance a group’s relevance, and sustainability.

1. Keep promises: the best approach is to be positive, but, too, consistently, under-promise, and overproduce! Nothing loses the loyalty of people, one does business with, that to, either, break a promise, or, even, appear to do so! For example, hotels and other resorts must be careful, to supply, what they state, they will, seeking to, consistently, exceed expectations! Far too often, insufficient time, emphasis, planning, and training, is spent, on developing personal, when it comes, to key principles of desirable, customer service! Remember, it takes considerable time, effort, and resources, to acquire, every customer, but, often, only one, misstep, will destroy the relationship, permanently!

2. Address every need, and/ or, foreseeable issue, as soon as possible: Sometimes, regardless, of what, a business does, or intends to, something goes astray! How will it handle this? instead of behaving, during a defensive manner, the most effective approach, is, speak to the customer/ client, and thoroughly, address and discuss, the issue, and make it better, not to your satisfaction, but, to theirs!

3. Keep the customer satisfied/ the customer comes first: Two key concepts, which are, keep the customer satisfied, and, the customer comes first, must be the stress of your business, consistently, and, thoroughly. Even though you are feeling, you probably did nothing wrong, and/ or, it was unavoidable, a wise leader, still, proceeds, as if, it was so! Ask how, you would possibly make things, right, and, instead of denying, blaming, and/ or, attempting to avoid responsibility, one will only earn, and be able, to take care of, the needed, degree of trust, when he actually, puts his customers, first!

If you operate a business, doesn’t it make sense, to do, everything possible, to stay your clients, and customers, feeling, you care, and emphasize their best interest! Leading, effectively, must be about quality service, and therefore the utmost degree of genuine empathy! “Contact us” or direct “Enquiry” to join our business English course in Surat. Visit www.sheetalacademysurat.in to apply now or call us @99043-42117